Frequently Asked Questions (FAQ)

1. How can I place an order.

Browse our products, click “Add to Cart,” and proceed to checkout.

Fill in your shipping details and confirm your order.

2. How long will delivery take?

Orders are usually delivered within 5 to 7 working days across Pakistan, depending on your location and courier service.

3. What are the delivery charges?

Delivery charges vary according to your location and the weight of your parcel.

The exact delivery cost will be shown at checkout before you confirm your order.

4. Do you offer Cash on Delivery (COD)?

Yes! We offer Cash on Delivery all over Pakistan for your conveniences

5. Can I return or exchange my order?

If you receive an incorrect or damaged product, please contact us within 24 hours of delivery and share clear photos or a short video of the item.

We’ll review your case and arrange a replacement if eligible.

⚠️ Note: We are not responsible for any damage caused by the courier service.

Only incorrect or manufacturing faults are eligible for return or exchange.

6. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via SMS or email.

You can use that number to track your parcel on our courier partner’s website.

7. How can I contact customer support?

You can email us at info@muneva.shop or reach out through o

ur Contact Us page.

We usually reply within 24 hours.